FAQ
Everything you need to know about AMÉLIA.
DIAMONDS & QUALITY
What is a lab-grown diamonds?
A lab-grown diamond is a real diamond created in a controlled laboratory environment using advanced technology.
Are lab-grown diamonds real diamonds?
Yes. Lab-grown diamonds are chemically, physically, and optically identical to mined diamonds
Are AMÉLIA diamonds IGI certified?
AMÉLIA diamonds are accompanied by an independent IGI grading report. Certification information is specified on each product page.
What diamond quality does AMÉLIA offer?
Each diamond is carefully selected according to our quality standards, with specifications clearly stated on the individual product page.
Can I see the diamond before finalizing my purchase?
AMÉLIA jewelry is made to order, so we do not keep diamonds in stock. Please refer to each product page for diamond quality and details.
ORDERS & CUSTOMIZATION
Are AMÉLIA pieces made to order?
AMÉLIA pieces are made to order, allowing each piece to be created specifically for you. Production times are displayed on the individual product page.
Can I change or cancel my order?
As our pieces are made to order,orders cannot be changed or cancelled once confirmed. Please review your order carefully before completing your purchase.
Can I choose a different diamond size or metal?
Available diamond sizes, metals, and customization options vary by design. Please contact us if you are looking for an option not shown online.
Can you help me choose my ring size?
Yes. Please refer to our Size Guide or contact us before ordering if you need assistance determining your size.
SHIPPING & RETURNS
Do you ship internationally?
Yes. AMÉLIA offers worldwide shipping.
How long will my order take?
Production and delivery times vary by piece and destination.
Is my order insured during shipping?
All orders are securely packaged and shipped with tracking.
Will I have to pay duties or taxes?
International orders may be subject to local duties and taxes.
Can I return or exchange my order?
Returns and exchanges are subject to our return policy.
How much does shipping cost?
Shipping costs are calculated at checkout based on your destination.